Terms & Conditions

1. Definitions

The following terms, when used in these Terms & Conditions, shall carry the meanings ascribed to them below:

2. Eligibility

2.1 Age Requirement. You must be at least 21 years of age to register an account or use any Services on h5f08. This age restriction is strictly enforced. Any Member found to be under 21 will have their account suspended immediately, all pending transactions cancelled, and any funds returned to the source payment method where technically feasible. h5f08 reserves the right to request age-verification documentation at any time.

2.2 Residency. The Platform is operated for and marketed to players residing in Indonesia. By registering, you confirm that you are a resident of Indonesia. It is your sole responsibility to determine whether accessing and using online betting services is lawful in your specific location. h5f08 makes no representation as to the legality of its services in any jurisdiction outside its intended market.

2.3 Capacity. You must have full legal capacity to enter into a binding agreement. Persons who have been adjudicated as lacking legal capacity under Indonesian law are not eligible to register.

2.4 Excluded Persons. The following individuals are not eligible to hold an h5f08 account: employees of h5f08 and its affiliates, their immediate family members, and any person who has previously been permanently self-excluded from the Platform.

3. Account Registration

3.1 Single Account Policy. Each individual may register and maintain exactly one (1) account on the Platform. Registering multiple accounts — whether under the same name, a different name, or through a third party — is a material breach of these Terms and will result in immediate suspension of all associated accounts and forfeiture of all balances pending investigation.

3.2 Accurate Information. You must provide truthful, complete, and current information when registering your account, including your full legal name, date of birth, residential address in Indonesia, and a valid contact number. You are responsible for keeping this information up to date. h5f08 reserves the right to suspend or close accounts where inaccurate registration details are identified.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials linked to your account. You must not share your login credentials with any other person. h5f08 will not be held liable for any loss arising from unauthorized account access resulting from your failure to protect your credentials.

3.4 Identity Verification (KYC). h5f08 operates a mandatory KYC program. Before processing your first withdrawal, and upon reaching deposit thresholds determined by h5f08's risk and compliance team, you will be required to submit identity documentation including, but not limited to: a government-issued photo ID (Indonesian KTP or passport), proof of residential address, and where applicable, proof of ownership of the payment method used. Failure to complete KYC within the timeframe requested will result in withdrawal restrictions until verification is satisfied.

3.5 Account Ownership. Accounts are non-transferable. You may not sell, assign, or transfer your account or any balance therein to another person under any circumstances.

4. Deposits

4.1 Accepted Payment Methods. h5f08 accepts deposits via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.

4.2 Currency. All deposits are received and credited in Indonesian Rupiah (IDR). h5f08 does not accept deposits in foreign currencies. Any conversion costs arising from international transfers are the responsibility of the Member.

4.3 Minimum Deposit. The minimum deposit amount is Rp 10.000 per transaction, subject to change at h5f08's discretion. Minimum amounts for specific payment channels may differ and will be displayed at the time of transaction.

4.4 Processing Times. Deposits made via local bank transfer (BCA, BRI, BNI, Mandiri) are typically credited within 1–5 minutes during business hours (08:00–22:00 WIB). E-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) are generally instant. h5f08 is not liable for delays caused by the payment provider's systems.

4.5 Deposit Confirmation. If a deposit is not credited to your account within 30 minutes of the expected processing time, please contact support with your transfer receipt. Do not make a duplicate transfer until the matter has been resolved.

5. Withdrawals

5.1 Verified Accounts Only. Withdrawals will only be processed to accounts that have completed KYC verification. Unverified accounts may deposit and play but cannot withdraw funds until identity verification is complete.

5.2 Withdrawal Destination. Withdrawals must be sent to a bank account or e-wallet registered in the same name as your h5f08 account. h5f08 will not process withdrawals to third-party accounts, anonymous wallets, or any payment method not previously used for deposit unless expressly approved following a compliance review.

5.3 Minimum Withdrawal. The minimum withdrawal amount is Rp 50.000 per transaction. Maximum daily withdrawal limits apply and are displayed in your account dashboard.

5.4 Processing Times. Standard withdrawal requests are processed within 5–30 minutes during operating hours (08:00–24:00 WIB). Requests submitted outside these hours will be processed on the next available business day. Gold-tier members benefit from priority processing available 24 hours a day.

5.5 Withdrawal Holds. h5f08 reserves the right to place a temporary hold on a withdrawal request for the purposes of fraud detection, compliance review, or verification of active bonus wagering requirements. You will be notified of any hold and its estimated duration.

5.6 Fees. h5f08 does not charge withdrawal fees on standard transactions. However, certain payment providers may apply their own service charges, for which h5f08 bears no responsibility.

6. Bonuses & Promotions

6.1 General. h5f08 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, referral rewards, and seasonal promotions tied to events such as Idul Fitri, Indonesian Independence Day, and Ramadhan. Each promotion is subject to specific terms communicated at the time of the offer.

6.2 Wagering Requirements. Unless stated otherwise, all bonus funds are subject to a minimum wagering requirement before they may be withdrawn. The wagering multiplier applicable to each bonus will be clearly stated in the promotion's specific terms. Wagering requirements must be met within the validity period of the bonus; unused bonus funds expire at the end of this period.

6.3 Bonus Restrictions. Bonuses credited to your Bonus Wallet may not be transferred to another account, exchanged for cash outside of normal wagering completion, or combined with other bonuses unless explicitly permitted. h5f08 reserves the right to withdraw a bonus if there is evidence of bonus abuse, including but not limited to: low-risk betting strategies designed to circumvent wagering requirements, use of multiple accounts, or coordinated betting with other players.

6.4 Promotional Eligibility. h5f08 reserves the right to exclude specific Members from individual promotions based on account activity, verification status, or compliance considerations. Exclusion from a promotion does not affect a Member's right to use the Platform's standard services.

6.5 Amendments to Promotions. h5f08 reserves the right to alter, suspend, or cancel any promotion at any time, with or without prior notice, where circumstances beyond our reasonable control require it. Where possible, reasonable notice will be given to affected Members.

7. Games & Betting Rules

7.1 Game Availability. h5f08 offers sports betting (including football markets such as bandar bola and mix parlay accumulator bets), live casino, togel, slot gacor titles, and esports markets. Game availability may vary by jurisdiction, account status, or maintenance schedules. h5f08 does not guarantee uninterrupted availability of any specific game or market.

7.2 Game Integrity. All casino and slot games available on the Platform use certified Random Number Generator (RNG) technology, independently audited for fairness. Live dealer tables are operated by licensed studio providers including Evolution Gaming and Pragmatic Play Live. Sports odds are set by h5f08's in-house trading team and are subject to change up to the moment of market suspension.

7.3 Bet Confirmation. A bet is confirmed only when you receive a bet confirmation reference from the Platform. It is your responsibility to verify that your bet has been accepted before the event commences. h5f08 is not liable for bets that were not confirmed due to connectivity issues on the Member's end.

7.4 Disputed Results. In the event of a disputed game result or technical malfunction, h5f08's decision is final. Where a technical fault demonstrably affected the outcome of a game round, the affected round may be voided and stakes returned at h5f08's discretion. h5f08 is not liable for losses arising from technical faults on the Member's device or internet connection.

7.5 Maximum Payout. Maximum single-event and cumulative payout limits apply across all product verticals. Current limits are displayed within the relevant game or betting interface. h5f08 reserves the right to reduce maximum payout limits for individual accounts based on risk profile.

8. Prohibited Conduct

The following conduct is strictly prohibited on the h5f08 Platform. Breach of any of the below may result in immediate account suspension, permanent termination, and forfeiture of all account balances:

• Registering more than one account, or registering an account in another person's name.
• Using automated software, bots, scripts, or any artificial intelligence tool to gain an unfair advantage or to circumvent Platform security measures.
• Engaging in collusion with other players to manipulate game outcomes or exploit bonus structures.
• Engaging in matched betting, arbitrage betting, or any systematic strategy designed specifically to exploit promotional offers rather than for entertainment purposes.
• Depositing funds derived from criminal activity or using the Platform in a manner that constitutes money laundering under applicable law.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Attempting to access, tamper with, or reverse-engineer any part of the Platform's software or security systems.
• Harassing, threatening, or abusing h5f08 staff or other Members through any communication channel.
• Allowing a third party to operate your account, or operating an account on behalf of a third party.

9. Limitation of Liability

9.1 No Warranty. The Platform is provided on an "as is" and "as available" basis. h5f08 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from harmful components. We do not warrant that the Platform will meet your requirements or that any information provided is accurate, complete, or current.

9.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, h5f08 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services arising out of or in connection with your use of the Platform.

9.3 Cap on Liability. Where liability cannot be fully excluded by law, h5f08's total aggregate liability to you for any single claim or series of related claims shall not exceed the total amount deposited by you into your h5f08 account in the thirty (30) days immediately preceding the event giving rise to the claim.

9.4 Force Majeure. h5f08 shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet infrastructure failures, power outages, civil unrest, or pandemics.

10. Privacy & Data

10.1 The collection, use, storage, and protection of your personal data is governed by h5f08's Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these Terms, you also confirm your acceptance of the Privacy Policy.

10.2 h5f08 collects personal data necessary for account operation, identity verification, fraud prevention, regulatory compliance, and the delivery of a personalized gaming experience. We do not sell your personal data to unaffiliated third parties.

10.3 Your account and transaction data may be shared with licensed third-party service providers (payment processors, game studios, fraud-detection vendors) strictly on a need-to-know basis and subject to confidentiality obligations. It may also be disclosed to regulatory or law enforcement authorities where required by applicable law.

For the full details of how h5f08 handles your data, please review our Privacy Policy.

11. Amendments to These Terms

11.1 h5f08 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Members via a notice displayed on the Platform at least seven (7) days before the amended Terms take effect.

11.2 Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the amended Terms, you must cease using the Platform and contact support to close your account and withdraw any remaining balance.

11.3 The current version of these Terms is always available on this page. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

12. Termination & Account Closure

12.1 Closure by Member. You may request the closure of your account at any time by contacting h5f08 support. Upon closure, any verified withdrawable balance will be returned to your nominated payment method following completion of any outstanding KYC or compliance requirements. Bonus Wallet balances are forfeited upon account closure.

12.2 Closure by h5f08. h5f08 reserves the right to suspend or permanently close your account, with or without prior notice, where: (a) you have breached these Terms & Conditions; (b) your account activity indicates fraud, money laundering, or other criminal conduct; (c) you are found to be ineligible under Section 2 (Eligibility); or (d) h5f08 is required to do so by applicable law or a competent authority.

12.3 Effect of Termination. Upon account closure, your license to use the Platform terminates immediately. Provisions of these Terms that by their nature should survive termination (including but not limited to Sections 8, 9, 13) shall continue in full force and effect.

13. Governing Law & Dispute Resolution

13.1 Governing Law. These Terms & Conditions are governed by and construed in accordance with internationally recognized principles of commercial law as applied by h5f08's licensing jurisdiction. Nothing in this clause limits the mandatory consumer-protection provisions that may apply to you as a resident of Indonesia.

13.2 Informal Resolution. In the event of any dispute between you and h5f08, we encourage you to contact our support team in the first instance. The majority of disputes can be resolved quickly and informally. Our support team is available 08:00–24:00 WIB daily, with live chat available around the clock for Gold-tier Members.

13.3 Formal Disputes. If a dispute cannot be resolved informally within thirty (30) days of your initial complaint, either party may refer the matter to binding arbitration under internationally recognized arbitration rules. The language of arbitration shall be English.

13.4 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact

If you have any questions about these Terms & Conditions, wish to make a complaint, or need to request account closure, please contact the h5f08 support team through the following channel:

Support is available 08:00 – 24:00 WIB (UTC+7) daily. Live chat is available 24 hours a day for Gold Members. When contacting support regarding a specific dispute or account matter, please include your registered username and a concise description of your query to ensure the fastest possible resolution.

For questions related to responsible gaming, self-exclusion, or deposit limits, please also refer to our Responsible Gaming page, which contains dedicated guidance and tool access.